SHIPPING

Sendle 100% carbon neutral shipping

 

 

 

 

We've partnered with Australia's first 100% carbon neutral delivery service - Sendle - so you can shop online, knowing your purchase gets to your door whilst keeping the planet and environment healthy.

Sendle offers the best flat rate shipping within Australia and internationally.

DELIVERY IN AUSTRALIA

Shipping times will vary according to destination, however Sendle will always provide a delivery estimate based on the time it typically takes parcels like yours  to travel a similar route (but remember these are not a guaranteed delivery date as everything is sent by road transport).

INTERNATIONAL SHIPPING - delivery zones/time frame

Zone 1 - New Zealand | 4-6 working days 

Zone 2 - North America, Western Europe, Asia and the Pacific | 6-13 working days 

Zone 3 - Rest of the world | 10-15 working days

Please note:
  • Our shipping prices do not include any customs duties or taxes that may be incurred in the destination country. The responsibility for any customs duties, foreign taxes or other fees that may be imposed will rest with the customer.
  • Occasionally customs inspections may delay delivery by a few days.
  • To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are prohibited by law, from marking the order as a "gift", even if the order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.

If you have any further questions regarding delivery, please do not hesitate to contact us and we’ll do our very best to assist.

LATE DELIVERIES

If your order has not been delivered within the specified times please contact MokSoks via email moksoks@gmail.com to obtain your reference number. You will need to quote your tax invoice number to ensure prompt service.

If an item you have ordered is out of stock online, we will dispatch to you as soon as the item becomes available. No additional postage charges apply. We will notify you if the item has sold out.

*All prices are shown in Australian dollars.

*All orders are processed in Australian dollars.